Note: The job is a remote job and is open to candidates in USA. InfoBeans is hiring a Customer Success Manager to own and grow a portfolio of existing client accounts while nurturing relationships and supporting client retention. The role focuses on account growth, stakeholder engagement, resolving escalations, and identifying new business opportunities.
Responsibilities
- Gain deep understanding of the organization’s service offerings
- Drive account growth through upselling and cross-selling
- Act as the primary point of contact for assigned client accounts
- Build and maintain strong relationships with multiple stakeholders
- Ensure regular communication to understand client needs and expectations
- Manage and resolve escalations effectively
- Engage with C-level stakeholders and key decision-makers
- Identify new business opportunities through networking and referrals
- Manage multiple client accounts simultaneously
- Participate in client meetings, events, and roadshows as required
Skills
- 7+ years of experience in Account Management / Client Success
- Experience working with IT Services Company/IT Solutions
- Strong communication and relationship-building skills
- Proven ability to grow and retain client accounts
- Positive, proactive, and solution-oriented mindset
- We are looking for someone who is technically versed and AI-confident to mine opportunities or get serious mindshare
- Ability to think on their feet through an unfamiliar account-growth case with minimal prompting
Benefits
- Remote work with travel across the US
Company Overview
Company H1B Sponsorship