Note: The job is a remote job and is open to candidates in USA. Tiger Data builds a PostgreSQL platform for transactional, analytical, and agentic workloads that helps organizations power real-time applications and infrastructure. The Customer Success Manager will own a portfolio of accounts, driving onboarding, adoption, retention, expansion, advocacy, risk management, and customer relationships while helping scale the company’s customer success systems.
Responsibilities
- Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy
- Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI
- Building strong, multithreaded relationships with technical and business stakeholders, including execs
- Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution
- Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap
- Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations
- Driving internal improvements to our CS playbooks, tooling, and automation as we scale
- Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints
- Helping us convert customers into active champions — case studies, testimonials, reference calls, and more
Skills
- Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range
- Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)
- Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar
- Can translate fluently between business goals and technical complexity — you're as comfortable with a VP Eng as a DevOps IC
- Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling
- Are curious, decisive, and proactive — you think ahead and solve for scale
- Have excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments
- Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI
- Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers
- Thrive in fast-paced environments where ambiguity is a feature, not a bug
- You're new to working with technical products or are uninterested in learning about databases and infrastructure
- You prefer following detailed playbooks over building and iterating on them
- You're not comfortable leading customer conversations at both technical and executive levels
- You avoid ambiguity or aren't energized by rapid growth and change
Benefits
- Flexible PTO and comprehensive family leave
- Fridays off in August
- Fully remote opportunities globally
- Stock options for long-term growth
- Monthly WiFi stipend
- Professional development and educational resources
- Premium insurance options for you and your family (US-based employees)
Company Overview