Note: The job is a remote job and is open to candidates in USA. Lectra, in partnership with TextileGenesis™, is expanding its customer engagement team to advance sustainable and traceable supply chains in the fashion and textile industry. The Customer Success Manager will support fashion brands and standards in deploying the traceability platform, train and onboard suppliers, manage traceability programs, and build strong relationships with global clients and cross-functional teams.
Responsibilities
- As a Sustainability/Traceability Project leader, you will be working to support the fashion brands and standards to understand and deploy our traceability platform. You will play a key role in training and on-boarding the suppliers, and provide support wherever necessary, ensuring the end-to-end management of the traceability programs with our global brand accounts and standard
- You will be required to collaborate closely with cross-functional teams from sustainability, sourcing and supply chain, IT, communications & business development, to supporting clients from around the world. Ability to build strong customer relationships with people from diverse business and cultural backgrounds is a key prerequisite. Strong communication skills & willingness to listen with an open mind will be key to succeed in this role
Skills
- Excellent written and oral communication
- Excellent in - Spanish and English
- Excellent analytical and presentation skills
- Excellent leadership and organizational skills
- Experienced in managing and leading projects
- Able to work with cross-functional teams and independently
- Able to analyse and predict situations, and be proactive in handling unforeseen challenges
- Proven track record of successfully achieving or over achieving the targets
- 5+years of work experience in fashion/sustainability is a must
- Ability to build strong customer relationships with people from diverse business and cultural backgrounds is a key prerequisite
- Strong communication skills & willingness to listen with an open mind will be key to succeed in this role
- Engineering/MBA from Tier-1/2 schools is a plus
Benefits
- The position is primarily remote, with occasional time spent in our New York Office.
- A highly diverse culture with folks from technology, sustainability, supply chain, fashion and consulting background.
- An open, work hard and play hard culture.
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