Note: The job is a remote job and is open to candidates in USA. DealHub is a business applications company providing a quote-to-revenue solution that helps businesses increase revenue and manage growth. The Senior Customer Success Manager will lead customer onboarding, training, adoption, value realization, retention, and expansion while serving as a trusted technical advisor and collaborating with cross-functional teams.
Responsibilities
- Customer meetings on a daily basis, in different stages in their journey
- Understand customers' business objectives and proactively identify opportunities to drive value and ROI
- Train and provide technical sessions to new customers, ensuring they have a smooth transition onto the platform and understand its features and functionalities
- Serve as a trusted advisor to customers, offering guidance and best practices to optimize their usage and adoption of the platform
- Collaborate with cross-functional teams, including Sales, Product, and Support, to advocate for customer needs and ensure a seamless customer experience
- Conduct regular business reviews with customers and proactively identify and address any issues or concerns to ensure customer satisfaction and retention
- Drive upsell and expansion opportunities within existing accounts, working closely with the Sales team
Skills
- Have 5+ years of proven experience as a Customer Success Manager from Saas companies - is a must
- Have proven hands-on experience with leading onboarding and implementation processes
- Have proven experience and understanding of CRM (Salesforce/Dynamics/Hubspot) - is a must
- Have good understanding of sales and business processes
- Have proven experience with similar roles: Customer Success Manager / Presales / Sales Engineer / Technical Account Manager
- Feel comfortable leading workshops and technical training sessions
- Have excellent interpersonal communication and customer-oriented skills
- Act as the trusted advisor in front of C-suite and senior levels
- Have a "can-do" approach, great problem-solving and work-under-pressure ability
- Love working in a dynamic and fast-paced environment
- Communicate in English as a mother tongue level - is a must
- Experience with CPQ tools (an advantage)
Company Overview