Note: The job is a remote job and is open to candidates in USA. Prologue is partnering with an early-stage EdTech startup that provides technology solutions for mission-driven organizations. The Customer Success Manager will manage enterprise higher education accounts, focusing on onboarding, implementation, renewal readiness, retention, and customer satisfaction while collaborating with internal teams to maximize platform value.
Responsibilities
- Own and manage relationships with the top 30-40 Enterprise Accounts, ensuring high retention and satisfaction
- Develop and execute strategic account plans to drive renewals readiness, onboarding/implementation
- Act as a trusted advisor to higher education clients, understanding their goals and helping them maximize platform value
- Collaborate cross-functionally with Sales, Product, and Support teams to advocate for customer needs and enhance the customer journey
Skills
- 4+ years of Customer Success, Account Management, or related experience, preferably in B2B EdTech SaaS
- Our client operates on PST hours with HQ in California. Must be okay with working those hours/timezone
- Proven track record of driving renewals and expansion with Enterprise-level accounts
- Strong relationship-building skills with the ability to engage executive stakeholders
- Experience working in a fast-paced, early-stage startup environment is a plus
Benefits
- Remote-friendly work environment with flexible scheduling.
- Comprehensive health, dental, and vision insurance.
- Career growth opportunities in a rapidly scaling company serving the nonprofit sector.
Company Overview