Note: The job is a remote job and is open to candidates in USA. Revvim provides solutions for persistent problems in the paid search and SEO industry. The Customer Success Manager will manage enterprise customer relationships, maximize product value, drive retention and account expansion, and identify revenue-growth opportunities through consultative engagement with customers and internal sales teams.
Responsibilities
- Manage and nurture relationships with enterprise clients, ensuring their success and satisfaction through tailored strategies and solutions
- Grow revenue within existing accounts by identifying new sales opportunities and successfully seeing them through implementation
- Help create scalable processes, documentation, and materials to support customer questions
- Gain command of our corporate message, leverage data in our platform, and identify strategic growth opportunities to help clients understand and grow their business
- Maintain exceptional CRM hygiene to provide up-to-date and accurate ongoing forecasts
- Conduct well-informed and consultative meetings with senior-level executives to demonstrate the business value of our offerings
- Identify expansion opportunities that increase profitability
- Maintain a high retention rate
Skills
- Advanced knowledge in Google Ads, SEO best practices, and analytics platforms like Google Analytics
- Experience working in an Agency environment with multiple customers
- Great presentation skills: the ability to put together presentations that show meaningful information using charts and impactful numbers
- Excellent verbal and written skills
- Ability to work well with others in a team environment
- Ability to analyze and find meaningful opportunities for customers from raw data
- Strong mathematical skills
- 4+ years of demonstrated track record of growing existing business in a high-tech/Digital Marketing space
- Consistent and proven delivery of attaining quota targets and expert pipeline management
- Well-versed in value-based solution selling and objection handling
- Passionate about forecast accuracy and dedicated follow-up skills that allow nothing to fall through the cracks
- High confidence in engaging with decision-makers
- Powerful communication and interpersonal skills. Highly articulate via phone and email. Along with a positive, engaged approach to working collaboratively with internal colleagues and external partners
- Inspired by working in a dynamic and evolving work environment
- Savvy with CRM tools, G-Suite, PowerPoint, and Excel preferable
- Remote - Must Live in California, Illinois, or New Jersey
- We do not offer work visas
Benefits
- 100% employer paid platinum medical & dental.
- 100% paid VSP vision insurance.
- Employer sponsored life insurance.
- 401(k) with matching.
- Flexible PTO and sick time off.
- FSA medical and dependent care with matching.
- Professional development services.
- Paid time off for new parents.
- Remote - Must Live in California, Illinois, or New Jersey
Company Overview