Note: The job is a remote job and is open to candidates in USA. Aptarro provides Revenue Cycle Management solutions that help healthcare providers get paid accurately and on time while reducing billing complexity, denials, and compliance risks. The Customer Success Account Manager will manage strategic healthcare accounts, leading retention, renewals, executive engagement, expansion, customer relationships, and account health initiatives.
Responsibilities
- Develop and execute account strategies that align with client business goals
- Map executive sponsors and key stakeholders, define account roadmaps, and forecast renewal, upsell, and expansion opportunities
- Manage the full renewal lifecycle, including contract creation, reviews, and negotiations
- Ensure timely execution of renewals while balancing pricing adjustments and value realization
- Drive strategic conversations through QBRs, EBRs, and success planning sessions with senior decision-makers
- Influence customer outcomes by aligning Aptarro’s solutions to evolving business priorities
- Identify and execute upsell, cross-sell, and expansion opportunities that increase account value and footprint
- Partner with sales and product teams to deliver tailored solutions that drive measurable outcomes
- Cultivate deep relationships across technical, operational, and executive levels
- Act as a trusted advisor and advocate to ensure long-term partnership success
- Represent customer needs internally, providing feedback to influence product roadmap and service delivery
- Collaborate cross-functionally to resolve escalations and ensure a seamless customer experience
- Track customer usage trends, satisfaction metrics, and ROI to proactively mitigate risk and strengthen retention
- Leverage data-driven insights to recommend best practices and optimize customer adoption
Skills
- 5+ years in Customer Success or Strategic Account Management, in Healthcare SaaS
- Proven track record managing complex enterprise accounts ($500K–$5M ARR)
- Strong executive presence, communication skills, and business acumen
- Healthcare experience is essential, particularly in areas such as revenue cycle operations
- Analytical mindset, proactive approach, and a passion for building relationships
Benefits
- Competitive salary and comprehensive benefits package.
- Exciting opportunities for career growth within a rapidly expanding company.
- Exposure to high-level strategic decisions and company leadership.
- A collaborative, mission-driven team environment.
- Remote position in the US.
Company Overview