Note: The job is a remote job and is open to candidates in USA. David Energy is creating a cleaner and more affordable power company through renewable supply, controllable capacity, and its “Beat the Utility” product for small commercial customers. The Customer Success Manager will own a high-volume portfolio, ensuring successful onboarding, measurable customer savings, retention, and expansion while helping build scalable Customer Success processes.
Responsibilities
- Own a portfolio of customers, driving onboarding, deployment, and ongoing account management
- Build deep, trust-based relationships with stakeholders across multiple levels and personas
- Translate data into clear, compelling narratives that demonstrate value and drive decision-making
- Manage multiple concurrent customer deployments, timelines, and internal/external stakeholders
- Identify and eliminate inefficiencies across onboarding, deployment and account management workflows
- Partner cross-functionally (Sales, Operations, Product) to ensure seamless handoffs and execution
- Proactively identify risks, solve problems, and drive issues to resolution independently
- Identify customer experience risks (e.g., churn) or opportunities (e.g., expansion) within the customer base, and collaborate with sales to drive retention and expansion
- Actively shape and evolve our Customer Success strategy as we scale
Skills
- Proven Customer Success operator with 4+ years in CS or a client-facing B2B role, and a track record of driving measurable results and deepening customer relationships
- Exceptional communicator and storyteller who can translate data into clear, compelling narratives for a wide range of stakeholders
- Relationship-driven and customer-obsessed, with the ability to engage diverse personas, build trust quickly, and align to customer goals with empathy
- Highly organized project manager who can manage a high volume of accounts, juggle competing priorities, and drive execution across multiple stakeholders
- Builder mindset, comfortable in ambiguity and energized by creating, refining, and scaling processes alongside a growing revenue org
- Growth-oriented team player who takes ownership, leans in and collaborates effectively to serve the wider goals of the organization
- Intellectually curious and motivated to learn the energy space quickly, with excitement for contributing to a mission-driven, high-impact industry
Benefits
- Equity
- Group medical and dental insurance
- Flexible vacation / PTO policy
- 401(k) plan
- Hybrid office culture, with team members working remotely and from our office in NYC
- A supportive and inclusive work environment where your contributions are valued.
Company Overview