Note: The job is a remote job and is open to candidates in USA. Plumber Marketing USA is a digital marketing agency helping plumbing, HVAC, and electrical contractors grow through SEO, PPC, LSA, branding, and other digital marketing services. The Client Success Manager will manage client relationships, coordinate with internal teams, track tasks, review basic marketing reports, and ensure client needs are handled promptly and professionally.
Responsibilities
- Serve as the primary point of contact for assigned clients
- Build and maintain strong client relationships
- Conduct monthly client check-in and report review calls
- Respond to client questions and concerns professionally and promptly
- Track client requests, tasks, and action items
- Follow up with internal teams and clients to ensure tasks are completed
- Keep accurate CRM notes and client records
- Coordinate with SEO, Ads, and Marketing teams on client needs
- Review basic marketing reports and communicate updates to clients
- Help onboard new clients and set clear expectations
- Monitor open issues and proactively address potential problems
- Complete daily task reviews and follow-ups
Skills
- Do not apply if you're not from Texas
- Highly organized and detail-oriented
- Excellent written and verbal communicator
- Strong at follow-through and staying on top of deadlines
- Proactive and comfortable taking initiative
- Calm and professional when handling difficult clients or situations
- Comfortable managing multiple clients and priorities
- Accountable and dependable
- Willing and able to learn new tools, systems, and digital marketing concepts
- Experience in client success, account management, customer service, or a similar client-facing role
- Strong written and spoken English
- Basic understanding of digital marketing
- Excellent communication and organizational skills
- Strong follow-up and task management abilities
- Comfortable communicating through email, phone, and video calls
- Proficient with Google Docs and Google Sheets
- Able to work independently in a remote environment
- Ability to quickly learn new software and processes
- Digital marketing agency experience
- Experience with SEO, PPC, LSA, or other marketing services
- Social media knowledge or experience
- Familiarity with AI tools or AI-generated content
- Experience with CRM, project management, or ticketing platforms
- Experience with GoHighLevel, Slack, ClickUp, Google Ads, or similar tools
Benefits
- Remote work environment
- Use of Google Docs and Google Sheets
- Opportunity to learn new tools, systems, and digital marketing concepts
Company Overview