Note: The job is a remote job and is open to candidates in USA. McKesson is an impact-driven healthcare company focused on making quality care more accessible and affordable. The Customer Success Manager supports day-to-day customer relationships, partners with outside sales to retain and grow business, resolves customer issues, identifies service needs, and manages customer-facing activities and data.
Responsibilities
- Partner with remote and outside sales to grow and retain business while providing continuous feedback on customer activity and build strategy/plan for each customer
- Customer quarterback: handle day-to-day customer need, ensure customer issues are resolved both promptly and thoroughly, and ensure customer maximizes existing products and services
- Develop a knowledge base of the marketplace, environment, physician practice dynamics and concerns
- Participation in training and educational key learning initiatives
Skills
- Typically requires 3+ years of related experience
- 1+ years of related experience in Account management/sales/customer care experience
- Strong problem-solving abilities with demonstrated capability of analyzing complex issues, identifying root causes, and implementing effective solutions to achieve business objectives
- Microsoft Office programs
- Experience in and demonstrated understanding of healthcare and distribution, GPO, Community Oncology, industry trends, EHRs, inventory management technologies, billing and coding, private and public reimbursement models and payer contracting highly desired
- Experience with pharmaceutical products and buy-and-bill model
- Proactive and strategic to anticipate issues
- Team player with strong interpersonal and resource management skills
- Remote with flexibility to work at hub location
- Minimum travel required (up to 25%)
- Large percent of time performing computer-based work is required
- Intermediate experience in Excel, including creating spreadsheets, using formulas, pivot tables, and data analysis preferred
- Experience with SAP preferred
- Salesforce.com or CRM software experience helpful
Benefits
- Fully remote work with flexibility to work at a hub location
- An annual bonus or long-term incentive opportunities may be offered
Company Overview
Company H1B Sponsorship