Note: The job is a remote job and is open to candidates in USA. Epiq provides AI-enabled legal technology platforms and supports complex global legal outcomes. The Customer Success Manager will own customer relationships, guide onboarding and adoption, train users, communicate product updates, identify growth opportunities, and support renewals for Epiq’s SaaS products.
Responsibilities
- Own relationships with a portfolio of customers using Epiq’s SaaS products
- Help customers onboard, adopt, and expand their use of AI‑driven legal technology
- Train and support end users on new features and workflows
- Communicate product updates, release notes, and best practices
- Partner closely with Sales, Product, and Operations teams
- Provide customer feedback that helps shape future product improvements
Skills
- Have experience supporting customers in a SaaS, legal tech, or eDiscovery environment
- Enjoy teaching users and simplifying complex technology
- Are comfortable working with different types of stakeholders - from daily users to executive decision-makers
- Thrive in environments where processes are evolving and growing
- Have strong communication skills and a customer-first mindset
- Must be authorized to work in the United States for any employer
Benefits
- Enterprise-wide learning and mobility
- Flexibility that’s recognized externally
- Remote: Work from Home Full-Time
- May be eligible for an annual bonus
Company Overview