Note: The job is a remote job and is open to candidates in USA. Arterial helps municipalities gain real-time visibility into road networks through dash-camera technology that detects and inspects public infrastructure. The Customer Success Manager will onboard and support municipal and enterprise customers, drive product adoption and retention, monitor account health, resolve issues cross-functionally, provide training, and gather feedback to improve the product and customer success processes.
Responsibilities
- Onboarding new customers
- Guide them through product adoption
- Ensure they understand how to use Arterial’s tools to improve their infrastructure management
- Monitor account health
- Analyze usage trends
- Proactively engage customers to drive satisfaction, retention, and expansion opportunities
- Responding to customer inquiries
- Coordinating with product and engineering teams to resolve issues
- Providing training, best practices, and insights that help customers achieve measurable outcomes
- Gather customer feedback
- Contribute to product improvements
- Help refine processes that scale the customer success function
Skills
- Customer-facing skills in Customer Satisfaction, Customer Service, and Relationship Building to manage accounts and foster trust
- Retention-focused skills in Customer Retention and Relationship Building to drive renewals and long-term engagement
- Data-oriented Analytical Skills to assess customer usage, identify risks and opportunities, and communicate insights clearly
- Experience working with B2B SaaS, public sector, or infrastructure-related products is beneficial
- Strong written and verbal communication skills and the ability to present complex information in an accessible way
- Demonstrated ability to work independently in a remote environment, manage multiple accounts, and prioritize effectively
- Comfort collaborating with cross-functional teams (e.g., Sales, Product, Engineering) to solve customer challenges
- Bachelor's degree or equivalent experience in Business, Communications, Public Administration, or a related field is preferred
Benefits
- Full-time employment
- Remote work arrangement
Company Overview