Note: The job is a remote job and is open to candidates in USA. YPulse is the leading authority on youth, studying tweens, teens and twenty-somethings. They are seeking a Customer Success Manager who will be the first point of contact for post-sale clients, driving adoption and utilization of their youth content and research while managing client relationships and renewal processes.
Responsibilities
- You are the customer’s primary point of contact managing the relationship through successful, ongoing partnership
- Uncover additional upsell opportunities to allow for growth
- Ensure adoption of YPulse by engaging with the clients on a regular basis
- Provide clear visibility on renewal forecasting by actively managing clients through their renewal lifecycle
Skills
- 2+ years of proven Customer Success experience, with a track record of managing customers strategically in transactional software, syndicated research or MarTech industry
- Well versed in understanding customer needs and determining what product offerings will be most suitable for them
- Strong relationship-building skills: you will provide high-caliber relationship development and oversee renewals, upselling and value attainment
- Strong communication skills, both written and verbal
- You bring a high-energy, positive mindset every day, embodying our principles
- A passion for our purpose, promise & principles
- Background in Market Research, particularly Syndicated or Quantitative Research
- Expertise in youth, POC or LGBTQ+ demographics
- Familiarity with Western European markets
- Experience in Fashion, Media, Technology or Marketing
- Drive to be independent and work at your own pace
Benefits
- Competitive compensation across base and commission
- Stock options
- 100% payment of healthcare
- 100% payment of dental and vision
- FSA & HSA medical savings plans
- Pre-tax public transit / parking plans
- Unlimited vacation time (provided individual goals are met)
- Work from home flexibility
- 401K plan with company matching
Company Overview