Note: The job is a remote job and is open to candidates in USA. Alliance Recruitment Agency is seeking an Engagement Manager to enhance client success and account management. The role involves building strong client relationships, understanding their needs, and ensuring high-quality service delivery while collaborating with global teams.
Responsibilities
- Act as the primary point of contact for assigned clients
- Understand client goals, priorities, and workflows
- Translate client needs into clear execution plans
- Lead structured conversations with executives & stakeholders
- Monitor service performance and proactively suggest improvements
- Support client retention, renewals, and account growth
- Prepare and present reports, insights, and ROI-driven updates
- Ensure high-quality delivery across global teams
- Develop deeper understanding of client businesses to drive value
Skills
- Bachelor's degree in Business / Communications / Related field
- 2–8 years of experience in Business Analysis
- 2–8 years of experience in Consulting
- 2–8 years of experience in Customer Success / Account Management
- 2–8 years of experience in Project Coordination
- Strong communication & stakeholder management skills
- Ability to manage multiple priorities in a structured manner
- Comfortable working with data + people
- Proficiency in Microsoft 365 (Excel, PowerPoint, Outlook)
- Exposure to tools like Salesforce, Zoom is a plus
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