Note: The job is a remote job and is open to candidates in USA. Octagos is a health technology company modernizing remote cardiac monitoring through AI-powered automation, EHR integrations, and clinical oversight. The Customer Success Manager will lead post-sale success for cardiology and electrophysiology customers by implementing success plans, driving adoption, supporting clinical integration, and improving retention, workflow efficiency, and patient outcomes.
Responsibilities
- Serve as the primary point of contact and trusted advisor for accountsutilizingOctagos' CIED and ambulatory monitoring solutions
- Design and execute customer success plans with clearly defined goals, KPIs, and timelines aligned with each clinical partner's needs
- Drive adoption andutilizationmetrics (e.g., device transmission compliance, staff engagement levels, referral throughput, time-to-diagnosis)
- Provide structured onboarding, workflow integration support, and continuous training onOctagos' platform
- Proactivelyidentifyrisks to customer satisfaction or retention and lead mitigation strategies
- Develop strategic relationships with key stakeholders including EPs, Cardiologists, Clinical Admins, and Device Clinic Coordinators
- Identifyexpansion opportunities within existing accounts foradditionalservices or technology modules, and schedule regular in-person visits to strengthen relationships, understand evolving needs, and build trust with clinical and administrative stakeholders
- Leverage a deep understanding of CIED workflows (pacemakers, ICDs, CRTs, ILRs) to tailor recommendations andoptimizethe clinical experience
- Act as a liaison between customers and internalOctagosteams including Product, Support, and Clinical Operations to resolve issues and drive product improvements
- Monitor performance dashboards and communicate insights regularly to clients with a focus on delivering actionable outcomes
- Participate in quarterly business reviews with clients to evaluate success metrics and refine account strategy
Skills
- Minimum 3–5 years of experience in customer success, account management, clinical support, or sales—ideally within the implantable cardiac device or cardiovascular technology space
- Strong knowledge of CIED platforms and transmission management workflows (e.g., remote monitoring platforms, Merlin, CareLink, Latitude, or Biotronik Home Monitoring)
- Proven ability to drive customer outcomes using a structured success methodology and metric-driven approach
- Proficient office skills; Excel required
- Exceptional interpersonal, project management, and communication skills
- Willingness and ability to travel 25% or more as needed for on-site account support
- Bachelor's degree (healthcare, life sciences, business, or related field preferred)
- Strong understanding of billing processes, clinic administration, healthcare technology, and product development is helpful
- SQL a strong plus
Benefits
- Insurance coverage including health, dental, vision, short-term and long-term disability
- 401(k) program
- Paid time off and company holidays
Company Overview
Company H1B Sponsorship