Note: The job is a remote job and is open to candidates in USA. Fullpath by Cox Automotive is a fast growing tech company in the automotive space with hubs across the US and Israel. They are seeking a highly-skilled Customer Success Manager to build meaningful relationships with clients, optimize their success, and collaborate with a diverse team to achieve business goals.
Responsibilities
- Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
- Execute a framework to communicate ROI proactively - identify risks and minimize churn
- Analyze our customers' performance based on data and work with the customers to optimize success
- Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
- Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
- Understand our customers’ business models and industries to best position adaptive insights to support their business goals
Skills
- 2+ years of customer success experience in a B2B Automotive SaaS company
- Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
- Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
- High level of competency working with data to drive business focus and decision making
- Ability to build and implement follow-up processes
- Experience working with CRM systems
- Independent problem-solving skills and adaptivity to change
- Excellent verbal and written communication skills
- Strong work ethic and high energy levels
- Legal authorization to work in the United States without the need for employer sponsorship now or in the future
- Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
- Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
- Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication
Benefits
- Medical
- Dental
- Vision
- Disability
- Life/AD&D
- EAP
- 15 vacation days per year to start
- 80 hours of sick leave
- 12 paid holidays
- Paid parental leave
- 401k with company match
- Flexible, family-friendly environment that supports work-life balance
- Hybrid or remote position with occasional travel requirements
- Cutting-edge AI technology that delivers real value and solves complex challenges for our customers
- Fast-paced startup culture with endless opportunities for learning, growth, and ownership
- A culture built on feedback, initiative, and mutual success, where your voice is heard and your potential is nurtured
Company Overview