Note: The job is a remote job and is open to candidates in USA. Sweep is a fast-growing, venture-backed startup that simplifies complex Salesforce configurations. As a Customer Success Manager, you will manage relationships with enterprise accounts, ensuring successful integration and long-term business success.
Responsibilities
- Build trusted partnerships with executive sponsors and RevOps leaders across key accounts
- Lead enterprise onboarding, technical configuration, and strategic enablement plans
- Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy
- Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams
- Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion
- Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally
- Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention
- Develop scalable best practices and playbooks for enterprise success and expansion
Skills
- 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI
- Extensive Salesforce knowledge, including data model, automation, and advanced configuration
- Proven ability to manage multi-stakeholder relationships across business and technical teams
- Experience with complex integrations, security reviews, and compliance processes
- Exceptional communication and executive presentation skills
- Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution
- Salesforce Administrator certification
Benefits
- Healthcare
- Dental
- Vision
- A 401(k) plan with matching contributions
- Flexible paid time off
- Team outings
Company Overview