Note: The job is a remote job and is open to candidates in USA. SS&C Technologies is a leading financial services and healthcare technology company headquartered in Windsor, Connecticut. They are seeking a Customer Success Manager to nurture customer engagement with a focus on retention and growth, while also collaborating with various teams to advocate solutions for clients.
Responsibilities
- Build long term relationships with customers
- Ensure timely renewals, participate in legal negotiations
- Serve as customers’ trusted advisor and partner with sales, professional services, legal, finance, engineering, and other teams to advocate solutions
- Develop and own customer success strategies, account plans, and best practices
- Become proficient in our product and be able to perform setup tasks for customers
- With a focus on growth and expansion, own the renewal process of key enterprise accounts
- Primary point of contact for customer support
- Run and provide performance reports to key clients on a quarterly and annual basis
- Coordinate and manage customer escalations. Keep customer executives and business appraised of progress; make sure of timely progress towards resolution; report and escalate issues internally
- Be the customer's advocate and represent customers' needs and perspective internally to ensure continued product utilization and expansion
Skills
- College Degree or equivalent experience
- 3-5 years Enterprise Customer Success/Account Management/Customer Service or similar experience
- Previous experience in a technology company, ideally SaaS
- Ability to generate reports, analyze and present data to customers
- Computer-savvy, including Excel
- Ability to manage multiple customers simultaneously
- Take initiative, be proactive and outcome-driven
- Able to communicate both problems and solutions clearly, effectively, and kindly
- Stellar problem-solving skills. Know how and when to collaborate and escalate to solve a problem
- Comfortable in a startup setting is ideal
Benefits
- Medical, dental, and vision coverage
- A 401(k) plan with company match
- Paid time off, holidays, and parental leave
- Professional development reimbursement opportunity
Company Overview
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