Note: The job is a remote job and is open to candidates in USA. Allmoxy provides an operating system for woodworking businesses, integrating quoting, ordering, production, and customer management. The Customer Success Manager will manage woodworking accounts from onboarding through renewal, using AI tools to monitor customer health, accelerate time-to-value, identify risks and expansion opportunities, and coordinate with Sales, Product, Engineering, and Implementation Engineers.
Responsibilities
- Own a portfolio of accounts from onboarding through renewal
- Guide new customers through setup and drive fast time-to-value
- Use AI tools to monitor customer health and flag risk early
- Track renewal dates and account health, and act on both proactively
- Spot expansion opportunities and hand qualified leads to Sales
- Log and escalate product feedback to Product and Engineering
- Build trusted relationships with shop owners and production managers
Skills
- 2+ years in customer success, account management, or implementation, ideally in B2B SaaS
- Comfortable using AI tools (Claude, ChatGPT, or similar) as part of your daily workflow
- Strong written and verbal communication
- Organized and self-directed; able to manage a full portfolio without close supervision
- Comfortable in a small company where priorities shift and everyone wears multiple hats
- Experience with manufacturing, woodworking, millwork, or a similar trade industry
- Familiarity with ERP, MRP, or production management software
- Experience with CRM or CS platforms (HubSpot or similar)
- Prior experience building or improving a CS process
Benefits
- Health, dental, and vision insurance
- Flexible remote / hybrid work arrangement
- PTO plus company holidays
Company Overview