Note: The job is a remote job and is open to candidates in USA. ELLKAY is a healthcare IT company providing connectivity solutions and services to healthcare organizations. The Customer Success Manager will serve as a trusted advisor to assigned healthcare customers, driving adoption, engagement, retention, and measurable value. The role will also partner with Sales and internal teams to identify growth opportunities, address account risks, and advocate for customer needs.
Responsibilities
- Build andmaintainstrategic, long-term relationships with assigned healthcare customers
- Act as the primary customer contact — ensuring satisfaction, retention, and growth
- Partner with Sales toidentifyupsell and cross-sell opportunities, supporting expansion goals
- Lead onboarding and adoption initiatives that accelerate time-to-value for clients
- Monitor account health, engagement, and usage; proactively address risks or challenges
- Deliver impactful business reviews and communicate customer insights across ELLKAY teams
- Maintainaccuraterecords in Salesforce and contribute to forecasts and pipeline updates
- Advocate for customer needs by collaborating with Product, Engineering, and Support teams
Skills
- 3–5 years' experience in customer success, account management, or consultative sales — ideally in healthcare technology, interoperability, or EHR/EMR systems
- Proven ability to build trust and drive value with enterprise healthcare clients
- Excellent communication, problem-solving, and strategic thinking skills
- Familiarity with CRM systems (Salesforce preferred) and success platforms
- A proactive, customer-centric mindset and strong organizational abilities
Benefits
- Medical, Dental, and Vision benefits
- Employer-paid Life and LTD
- 401k w/ matching – once eligibility is met
- Work/life balance
- Paid Volunteer Program
- Flexible working hours
- Generous FTO
- Remote work options
- Employee Discounts
- Parental Leave
- Gym membership / Exercise class stipends
- Working with talented, collaborative, and friendly people who love what they do
- Professional growth within
- Innovation environment
- On site in HQ Free daily lunches
- Hybrid workplace with flexibility between in-office and remote work
- For those who do not live within 40 miles of one of our offices, remote work may be considered for candidates whose skills and experience strongly align with the role
Company Overview