Note: The job is a remote job and is open to candidates in USA. GoodTime provides interview scheduling automation for enterprise talent teams. The Customer Success Manager will support Small Business and Mid-Market customers by driving product adoption, building success strategies, analyzing usage data, delivering business reviews, and partnering cross-functionally to support retention and expansion.
Responsibilities
- Build strong executive level relationships to increase product adoption and customer sentiment, as well as drive retention
- Analyze customer’s product usage data to recommend features, settings, or modules that will enhance the customer experience
- Proactively build customer strategies and success playbooks and monitor results
- Maintain an expert level understanding of the GoodTime product suite (technical and workflow)
- Deeply understand the TA industry to identify new opportunities and connect customer challenges with solutions
- Work cross-functionally to deliver an incredible customer experience
Skills
- • 4+ years of experience in Customer Success Management or Customer Onboarding with complex software solutions
- • 3+ years of experience conducting QBRs
- • Superior communication, presentation, and interpersonal skills
- • Self-motivated individual that thrives in a dynamic, fast-paced, small team environment that is capable and willing to wear multiple hats
- • Someone who finds solutions to problems without being given all the answers
- • Ability to effectively partner cross functionally with engineering, product, sales, marketing, etc
- • Bachelor's degree or equivalent experience
- • Recruiting, ATS and/or HR Technology is highly preferred
Benefits
- Remote first culture
- Health, Dental, and Short-term Disability plans, with generous employer contribution
- Flexible time off
- 8 week Parental Leave (including adoption placement)
- $500 home office reimbursement
- Up to $500 towards self-selected learning and development
- Pre-IPO Stock Options
- Fully Remote - United States or Canada
Company Overview