Note: The job is a remote job and is open to candidates in USA. Wing Assistant is seeking a Customer Success Manager to ensure customers have a seamless experience with its product. The role owns onboarding, configuration, adoption, retention, renewals, troubleshooting, and expansion opportunities while collaborating with stakeholders and integration engineers.
Responsibilities
- Own the customer journey post-signing, including onboarding, configuration, and adoption
- Identify and close expansion opportunities within existing customer accounts
- Proactively manage customer issues, ensuring resolution on the same day they arise
- Conduct regular follow-ups and updates with customers to keep them informed of progress and solutions
- Utilize accelerated ramping timelines for customer go-lives, ensuring independent operations by Day 7
- Collaborate with integration engineers for any custom API or integration needs while maintaining customer focus
- Track open items and ensure timely follow-through to drive customer success
- Provide hands-on support for configuration and troubleshooting tasks as needed
Skills
- Proven experience in customer success, account management, or a similar role
- Exceptional interpersonal and communication skills, both verbal and written
- Strong problem-solving abilities and a proactive approach to customer issues
- Commercial acumen to identify expansion opportunities and drive revenue growth
- Ability to work independently and manage multiple customer accounts effectively
- Familiarity with customer relationship management (CRM) tools and support software
- Understanding of technical concepts related to software configuration and troubleshooting
- A self-starter with a strong sense of urgency and commitment to customer success
- Experience with SaaS products and customer success metrics
- Knowledge of customer onboarding best practices
- Familiarity with API integrations and technical documentation
- Previous experience in a remote working environment
- Industry-specific knowledge relevant to our product offerings
Benefits
- Fully remote work environment with the flexibility to work from anywhere in the US.
- Opportunities for professional development and growth within the company.
- Collaboration with a dedicated and passionate team focused on customer success.
- Access to the latest tools and technologies to support your work.
- Engaging company culture that values innovation and teamwork.
Company Overview