Note: The job is a remote job and is open to candidates in USA. QP Group is managing an exclusive search for an unnamed AI software company. The Customer Success Specialist will onboard and support life science lab customers, troubleshoot platform issues, and help improve the customer journey as the team grows.
Responsibilities
- Own customer onboarding, making sure wet- and dry-lab workflows fit cleanly into the platform
- Deliver tailored training and day-to-day support to scientists and lab teams
- Troubleshoot configuration and workflow issues, working with Product and Engineering to resolve them quickly
- Build trusted relationships with customers, including through difficult conversations
- Design the processes, user stories and support materials that improve the customer experience
Skills
- 1–2 years of industry experience in customer success, implementation, support, consulting or a related role
- A technical, problem-solving mindset
- Confident in customer-facing conversations; internal stakeholder experience counts
- Degree in life sciences, biotechnology, bioinformatics, engineering or a related field
- LIMS/ELN experience strongly preferred: implementation, support or heavy hands-on use
- Project management, consulting or startup experience is a plus
Benefits
- Remote working
- Full healthcare coverage after probation
- Equity eligibility reviewed once established in the team
- Real scope to grow as the customer team scales
Company Overview