Note: The job is a remote job and is open to candidates in USA. Notable is the leading healthcare AI platform for transforming workforce productivity. As a Customer Success Lead, you will be responsible for managing customer outcomes and relationships for high-impact healthcare partnerships, ensuring adoption and long-term success.
Responsibilities
- Establish and maintain trusted relationships with C-suite and senior leaders, serving as a strategic advisor aligned to their organizational priorities and constraints
- Lead executive-level conversations that connect Notable’s platform capabilities to measurable operational, financial, and clinical outcomes
- Represent the customer internally at the highest level, ensuring executive context, commitments, and risks are clearly understood and acted upon
- Own overall account health, including adoption, utilization, realized ROI, and retention across assigned accounts
- Develop and maintain multi-quarter value roadmaps that align customer priorities, financial levers, and Notable’s platform capabilities
- Proactively identify risk, misalignment, or underperformance and lead structured action plans to course-correct in partnership with internal teams
- Ensure customers can clearly articulate the value delivered by Notable to their internal stakeholders and leadership
- Establish and maintain clear governance structures, executive cadences (e.g., QBRs, SteerCos), and escalation paths to ensure transparency and accountability
- Own durable systems of record for account plans, value roadmaps, risks, decisions, and commitments
- Drive disciplined communication that reduces ad hoc work and ensures alignment across customer and internal stakeholders
- Serve as the internal quarterback across Customer Success, Delivery, Product, Support, and Partnerships to ensure commitments are met and outcomes are delivered
- Drive clarity on ownership, priorities, and timelines across teams—escalating when necessary to protect customer outcomes
- Translate customer strategy and feedback into a clear internal direction that informs delivery planning and product evolution
- Partner closely with Partnerships to support renewals and expansions through demonstrated value, roadmap execution, and identification of whitespace opportunities
- Contribute to long-term account growth by aligning future opportunities to customer strategy, utilization maturity, and proven outcomes
- Support commercial conversations with executive-level insight and customer context without carrying direct sales quota
- Build strong relationships across a wide range of stakeholders, from frontline operators to executive leadership
- Lead and manage escalations with composure, urgency, and clarity, ensuring swift resolution and stakeholder confidence
- Maintain meaningful on-site presence to deepen relationships, understand operational realities, and strengthen partnership credibility
Skills
- 7+ years of experience in customer success, implementation, consulting, or equivalent roles within healthcare or healthcare technology
- Proven experience partnering with and influencing C-suite and senior healthcare executives
- Strong understanding of healthcare operations, healthcare IT systems, and enterprise workflow or automation platforms
- Demonstrated ability to own complex accounts with accountability for outcomes, not just relationships
- Exceptional communication skills, with the ability to synthesize complexity into clear executive-level narratives and action plans
- Highly organized, strategic, and comfortable leading cross-functional teams without direct authority
- Bachelor's degree or equivalent practical experience
- Willingness to travel up to 30% of the time
Benefits
- Offers Equity
- Offers Bonus
- Annual Bonus up to 15% of base
- Work model: REMOTE
- We value in-person collaboration and connection. For remote employees, occasional travel to headquarters is expected for company-wide events and onsite gatherings.
- Willingness to travel up to 30% of the time.
Company Overview