Note: The job is a remote job and is open to candidates in USA. SigIQ.ai builds EverTutor, an AI-powered one-on-one math support platform for affordable, high-dosage K-12 tutoring. The Customer Success & Implementation Manager will own school partner relationships from kickoff through renewal, leading implementations, supporting teachers, monitoring student analytics, resolving operational issues, and ensuring strong customer outcomes.
Responsibilities
- Own end-to-end implementation for a portfolio of school partners: kickoff, onboarding, launch, and ongoing support
- Run structured kickoff calls one to two weeks ahead of each launch so teachers know exactly which lessons to run on day one
- Work directly with teachers on using EverTutor in both Tutor Mode and Co-Teacher Mode for instruction, practice, and guided practice
- Pull and read student analytics and dashboards proactively, surface where students are struggling, and help teachers act on it
- Manage scheduling, account setup, rostering, and on-the-ground problem-solving during and after launch
- Serve as the trusted day-to-day contact for school leaders and teachers, escalating cleanly and keeping every commitment
- Travel to partner school sites during launch windows and key moments
- Pitch in on cross-functional work such as content QA and process-building as the team scales
Skills
- Data-comfortable: you can live in a dashboard or spreadsheet, spot the story in the numbers, and translate it into a next step for a teacher
- High ownership and follow-through; nothing falls through the cracks on your accounts
- Clear, warm communicator who can hold a flagship relationship where every detail is watched
- Scrappy and self-directed; comfortable being the first person in a function and building the playbook as you go
- Willing and able to travel to school sites as needed
- Available to start by September 1, 2026
- 2 to 5 years in customer success, implementation, account management, or a school-facing role, ideally in edtech or K-12
- Comfortable in front of educators and school administrators; former teachers and school staff strongly encouraged to apply
- Prior experience standing up a customer success or implementation function at an early-stage startup
- Background in math education, MTSS, or intervention programs
- Familiarity with leading math curricula (Eureka, Illustrative Math, Zearn, Envision Math, Big Ideas, or Singapore Math)
- Former classroom teacher, instructional coach, or school administrator; direct time in schools is a real bonus for this role
Benefits
- Meaningful early-stage equity
- Fully remote within the US
Company Overview