Note: The job is a remote job and is open to candidates in USA. Procore Technologies develops technology solutions for the construction industry. The Customer Success Engineer I will lead post-sales implementation and long-term adoption for SMB customers by providing product expertise, data-driven recommendations, demonstrations, and guidance throughout the customer journey. The role partners cross-functionally to help customers maximize the value of Procore’s platform and services.
Responsibilities
- Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices
- Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
- Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
- Drive in product demonstrations and coordinate multiple technical resources, both internal and external
- Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
- Foster a positive team culture by supporting and mentoring your fellow Procorians
- Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
- Develop a mastery of Procore’s products, professional services, and industry best practices
- Up to 15% travel to client sites (may include domestic and international), industry events, and other Procore offices
Skills
- * A passion for construction and technology
- * 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience
- * Ability to leverage strong technical aptitude to master Procore's product offerings, business model, services, and emerging technologies
- * Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
- * Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
- * Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
- * A positive energy source in a fast-paced, diverse, forward-looking environment
- This role reports to the Manager, Customer Success and is a remote position for candidates based in the greater Austin, TX area
- * Up to 15% travel to client sites (may include domestic and international), industry events, and other Procore offices
- * Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or CS preferred
- * 1+ years of Construction industry expertise preferred
- * Experience acting as a technology evangelist and promoter of modernizing the Construction industry is a plus
- * Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
- * Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred
- * Experience managing project construction, including bidding, procurement, RFIs, submittals, drawings, specifications, documents and schedule, quality control and safety preferred
- While daily office attendance is not required, occasional in-person availability for key team events and collaboration is strongly preferred
Benefits
- This role is a remote position for candidates based in the greater Austin, TX area.
- This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation.
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