Note: The job is a remote job and is open to candidates in USA. Manifest Cyber develops a platform that secures the global software and AI supply chain by identifying and analyzing risks across software and AI systems. The Customer Success Engineer will manage post-sale relationships with enterprise and government customers, driving onboarding, adoption, renewals, and expansion while providing technical guidance on security workflows, integrations, and customer needs.
Responsibilities
- Own onboarding, adoption, and renewal for a portfolio of large enterprise and government accounts, serving as the primary point of contact after the sale
- Develop deep relationships with customer stakeholders across security, engineering, compliance/GRC, and procurement, and map their goals to Manifest's platform capabilities
- Drive product adoption by helping customers configure code and dependency scanning tools in CI/CD pipelines, vulnerability management workflows, and third-party risk workflows that fit their environment
- Monitor account health, proactively identify risk of churn or underutilization, and build action plans to address it
- Partner with Sales on expansion opportunities and provide input on account strategy for your book of business
- Serve as the voice of the customer internally, relaying feedback to Product and Engineering to influence the roadmap
- Build and maintain customer-facing materials, including onboarding plans, business reviews, and success plans
- Troubleshoot technical questions independently where possible, working with databases, APIs, and JSON-based data (including SBOM/AIBOM/CryptographyBOM formats like SPDX and CycloneDX), and looping in Engineering or Support when deeper investigation is needed
- Use basic scripting to investigate data issues, validate integrations, or build lightweight reporting for customers
- Apply frontier AI tools to work more efficiently, such as drafting customer communications, summarizing account activity, analyzing data, and researching customer environments
- Travel periodically to meet with customers on-site, with particular focus on the greater Washington, D.C. area
Skills
- 5+ years of experience in a customer success, account management, or similar customer-facing role, ideally supporting large enterprise customers with complex, multi-stakeholder relationships
- Experience supporting U.S. government customers, particularly within the federal civilian sector, including familiarity with how government agencies evaluate, procure, and operationalize software
- Strong track record in cybersecurity and/or SaaS customer success, including driving adoption, managing renewals, and reducing churn
- Comfort working with technical systems and data, including relational databases, REST APIs, and JSON schemas, with the ability to read and troubleshoot at a working technical level
- Ability to write basic scripts (e.g., Python, shell, or similar) to investigate issues, automate small tasks, or support reporting
- Familiarity with software supply chain security concepts, including Software Bills of Materials (SBOMs) and AI Bills of Materials (AIBOMs), and standards such as SPDX and CycloneDX
- Comfort using frontier AI models (e.g., Claude, ChatGPT, or similar) as part of daily workflow to troubleshoot integrations, fix poorly formatted BOMs, and improve efficiency and quality of work
- Excellent written and verbal communication skills, with the ability to translate technical concepts for both highly technical and non-technical stakeholders
- Strong organizational skills and the ability to manage multiple accounts and priorities simultaneously
- US Citizenship is required for this role
- Active security clearance or the ability to obtain and maintain one
- Experience with vulnerability management, GRC, or third-party risk management workflows
Benefits
- Performance bonus
- Fully remote work (with potential for hybrid co-working)
- Unlimited PTO (which we take seriously)
- 100% medical/dental/vision insurance coverage for you and your dependents!
- 401(k) and retirement options
Company Overview