Note: The job is a remote job and is open to candidates in USA. Forward builds a network digital twin platform that supports autonomous networking and helps organizations manage and secure networks across cloud and vendor environments. The Customer Success Engineer will provide post-sales technical leadership to enterprise customers, guide technology adoption, resolve technical issues, and collaborate with internal product, engineering, sales, and marketing teams.
Responsibilities
- Providing advice and guidance as the Forwards subject matter expert to ensure successful ongoing usage and adoption of our technologies
- Taking ownership of post-sales technical issues, working with cross-functional teams to document problem resolution steps and troubleshooting procedures
- Walking customers through the various stages of adoption with Forwards Platform
- Working directly with our internal Product Management, Engineering, Sales and Marketing teams
- Some travel (10%)
Skills
- B.S. Computer Science or equivalent educational experience
- 5+ years of customer facing experience in a post-sales engineer role for a networking company, relevant software vendor, or as a network engineer for a large enterprise or service provider
- Must be willing to be traveling 10%
- Strong understanding of Networking and Security fundamentals
- Experience in working with multiple Network vendors (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks etc.)
- Strong verbal and written communications skills with a focus on needs analysis, positioning, business justification, and closing techniques; Superior presentation skills
- Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
- One or more of the following certificates: CCIE, JNCIE or VCDX
- Experience in working for a startup company
- Working knowledge of API driven workflows and scripting languages (Python, bash, jq, graphql, etc)
- Ideal candidate will be onsite at customer location in NY
Benefits
- Remote work in the NY/NJ area
- Bonus
- The offered compensation may also include stock.
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