Note: The job is a remote job and is open to candidates in USA. Cloud Software Group is one of the largest enterprise software companies in the world, and they are seeking a Senior Customer Success Data Scientist to join their global Customer Success team. This role involves guiding customers to successfully adopt and maximize the value from their investment in Spotfire, leveraging data science to enhance customer analytical capabilities.
Responsibilities
- Technical Strategy - Use Spotfire and data science skills to collaborate with customers, translating their business objectives into actionable success plans. Develop a deep understanding of industry analytics use cases. Customer Success plans include onboarding, adoption, monitoring support, managing upgrades, enabling new features, and establishing a center of excellence
- Trusted Advisor - Aware of industry context and understanding customer needs through regular customer health assessments you can build consultative relationships and act as trusted advisor helping navigate challenges and building long-term customer advocacy
- Innovation - Perform and guide R&D topics in the field of applied machine learning and AI. Translate customer business goals into technical objectives and help create custom solutions for industry use cases, providing guidance, and building prototypes. Projects include Large Language Models, digital twin, anomaly detection in time series, or mathematical modeling of manufacturing processes
- Cross-functional Collaboration - Collaborate with sales, support, product management, and engineering to align and support strategy, improve customer outcomes, help resolve escalations, find sales opportunities, and provide product roadmap input. This involves gathering and sharing detailed information, analysis, and investigation to address numerous, often undefined, problems and requests
- Education and Community - Actively engage with your customers in the Spotfire community to drive adoption and enablement. Contribute relevant industry and data science content. Represent the team in industry events and external conferences
- Personal Development - Continue to develop expertise and monitor trends in industry analytics and visual data science tools and techniques
- Organizational Impact - works to achieve operational targets with major impact on the departmental results and work is performed with limited supervision
- Leadership and Talent Management - Some level of coaching and training of other employees within the job area will be involved
Skills
- 3-5+ years of data science experience using software environments and programming languages e.g. Spotfire, Tableau, Qlikview, JMP, KNIME, Dataiku, Azure, AWS, Databricks, Snowflake, and for program languages Python, R
- 3-5+ years of experience in advanced data analytics and delivery of demonstrations, projects, engagements or deployed software applications
- 3-5+ years of Industry experience in applying analytics to the sector specific data problems in key Industry such as Manufacturing, Energy, Transportation & Logistics and Life Sciences
- Excellent communication and relationship-building skills are essential, including the ability to pro-actively influence and cultivate long-term relationships with internal and external stakeholders
- Collaboration skills - strong ability to work effectively in an internal and customer team environment and to manage multiple projects to a good final outcome
- Bachelor's or higher degree in Computer Science, Statistics, Data Science, Engineering, Science, or related analytical field of study with graduate classes in statistics and data mining
- Proficiency in English is required
- You must have full working rights for the United States
- Experience with other software components for data preparation and integration e.g. Data Virtualization is a plus
- Knowledge of SQL, .Net, Java, IronPython, Javascript, C++ and knowledge of Generative AI is a plus
- Fluency in Spanish or Portuguese is a plus
Benefits
- Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
- U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others.
Company Overview