Note: The job is a remote job and is open to candidates in USA. Allego is a rapidly growing SaaS technology company that provides a Revenue Enablement Platform for Go-To-Market teams. The Customer Success Coordinator partners with Customer Success Managers to support customer adoption initiatives, configure the platform, deliver training and services, troubleshoot issues, and maintain customer records.
Responsibilities
- Partner with Customer Success Managers to support the execution of customer adoption initiatives and success plans
- Develop deep expertise in the Allego platform and apply that knowledge to help customers configure Allego features in support of their enablement initiatives
- Manage customer and CSM execution requests through an intake process, balancing priorities and delivering work accurately and efficiently
- Lead customer-facing configuration sessions, office hours, and platform training as appropriate
- Partner with Allego Support and other internal teams when customer needs require technical troubleshooting or escalation
- Deliver scoped Success Acceleration Services (SAS) engagements, providing hands-on configuration and execution support for defined customer initiatives
- Oversee a portfolio of Digital customers, providing reactive support to aid in new feature and use case adoption
- Maintain accurate records of customer activities, requests, and outcomes in Salesforce and ChurnZero
Skills
- Strong technical aptitude and enthusiasm for becoming an expert in a SaaS platform
- A natural curiosity and ability to quickly learn new products, workflows, and customer use cases
- Strong organizational and project management skills with the ability to manage multiple CSM and customer requests and priorities simultaneously
- A high level of ownership, responsiveness, and follow-through with customers
- Exceptional attention to detail and commitment to delivering high-quality work
- Strong written and verbal communication skills and confidence interacting directly with customers
- 1–2+ years of professional experience in customer service,customer success, or account management preferred
- Experience with Google Workspace, Slack, Salesforce and ChurnZero experience are a plus
Benefits
- Secure payments
- Access to benefits packages, including health benefits
- Work fully remotely
Company Overview