Note: The job is a remote job and is open to candidates in USA. PharmaLogic is a radiopharmaceutical solutions provider and Contract Development and Manufacturing Organization serving the diagnostic and therapeutic healthcare market. The company is seeking a Customer Success Associate to support customer onboarding, implementation, CRM administration, reporting, analytics, and commercial operations while helping improve customer satisfaction and business growth.
Responsibilities
- Coordinate onboarding activities for new customers, ensuring a smooth implementation experience
- Track onboarding milestones and communicate progress to customers and internal stakeholders
- Support product launches and implementation activities across the customer base
- Serve as a day-to-day resource for customer inquiries, coordinating responses with internal departments
- Maintain regular communication with customers to ensure timely issue resolution and high customer satisfaction
- Document customer interactions and maintain accurate customer records within Salesforce and other business systems
- Support the U.S. Sales team with customer implementation, account setup, pricing requests, and operational coordination
- Coordinate activities between Sales, Accounting, Operations, Customer Success, and other internal departments
- Assist with contract implementation and customer account maintenance
- Maintain CRM data integrity and support ongoing process improvements
- Identify customer needs and communicate potential sales opportunities to the appropriate Sales Representative
- Assist with Salesforce reporting, Power BI dashboards, and other commercial analytics
- Prepare recurring reports for Sales Leadership and executive management
- Perform ad hoc analysis and provide recommendations based on business trends
- Build positive working relationships with customers and internal business partners
- Assist customers in understanding PharmaLogic products, services, and available resources
- Support customer training activities and adoption of new products and services
- Escalate customer concerns appropriately to Customer Success Managers or Sales Leadership when necessary
- Identify opportunities to improve customer processes, reporting, and operational efficiency
- Participate in special projects supporting Commercial Operations and Customer Success initiatives
- Ensure compliance with all company policies, regulatory requirements, and applicable laws
- Perform additional responsibilities as assigned
Skills
- · Bachelor's degree in Business, Healthcare Administration, Life Sciences, Marketing, Analytics, or a related field, or equivalent work experience
- · 1–3 years of experience in customer success, customer service, commercial operations, healthcare, sales support, life sciences, or a related field
- · Excellent organizational and time management skills with the ability to manage multiple priorities
- · Strong analytical and problem-solving skills
- · Excellent verbal and written communication skills
- · High attention to detail and commitment to accuracy
- · Proficiency with Microsoft Office, particularly Excel
- · Customer-focused mindset
- · Analytical thinking
- · Collaboration and teamwork
- · Strong organizational skills
- · Adaptability and continuous learning
- · Initiative and accountability
- · Process improvement mindset
- · Effective communication skills
- · Experience working with Salesforce CRM or similar customer relationship management systems
- · Experience using Power BI, Smartsheet, or other reporting and analytics tools
- · Healthcare or radiopharmaceutical industry experience
- · Experience supporting sales or commercial organizations
Benefits
- 401(k)
- Medical
- Dental
- Vision
- Life Insurance
- Disability Insurance
- Employee Assistance Program
- Paid Time Off
- Collaborative environment that values innovation, customer service, and continuous improvement
- Opportunity to develop your career
Company Overview