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About brighthush
brighthush is a forward‑thinking, cloud‑native EHS & ESG software provider that empowers organizations worldwide to manage safety, compliance, and risk with a single, highly configurable platform. Founded in 2009, brighthush has grown from a niche solution to a trusted partner for Fortune 500 companies, mid‑market leaders, and emerging enterprises. With a culture that blends innovation, data‑driven decision making, and a relentless focus on customer success, brighthush is redefining how businesses protect their people, assets, and reputation.
Our mission is simple: Help our customers achieve measurable outcomes—lower incident rates, reduced regulatory fines, and a stronger ESG profile—while delivering a seamless, intuitive user experience. To do this, we rely on a dedicated team of Customer Success professionals who act as trusted advisors, ensuring every client extracts maximum value from our platform.
Why Join brighthush?
- Fully remote work environment—work from anywhere in the USA.
- Competitive compensation package with performance bonuses.
- Generous benefits: flexible PTO, six weeks paid parental leave, comprehensive medical/dental/vision coverage, Teladoc virtual care, disability and life insurance, 401(k) with employer match.
- Continuous learning: access to internal training, industry conferences, and a generous learning stipend.
- Collaborative culture: cross‑functional teams, open communication, and a flat hierarchy that values every voice.
- Impact: directly influence product roadmap, customer satisfaction scores, and the overall success of our clients.
Role Overview
As a Remote Customer Success Associate at brighthush, you will be the first point of contact for new and existing customers, guiding them through onboarding, troubleshooting, and adoption of advanced modules. You will work closely with Sales, Product, and Support teams to ensure a smooth, frictionless experience that drives customer retention and expansion.
Key Responsibilities
- Onboarding Excellence – Lead new customers through a structured onboarding journey, ensuring they achieve “time to value” milestones within the first 30 days. Facilitate training sessions, create customized playbooks, and resolve any roadblocks.
- Support & Issue Resolution – Handle support tickets across all priority levels, providing clear, actionable solutions. Escalate complex issues to the appropriate teams while maintaining a high first‑contact resolution rate.
- Process Adherence – Follow established SOPs, policies, and quality metrics to deliver consistent, high‑quality service. Continuously refine processes to improve efficiency and customer satisfaction.
- Upsell & Cross‑Sell – Identify opportunities for customers to benefit from additional modules or premium features. Conduct demos, prepare ROI analyses, and collaborate with Sales to close expansion deals.
- Feature Advocacy – Keep customers informed about new releases, best practices, and industry trends that can enhance their operational efficiency.
- Self‑Directed Learning – Master the brighthush platform, industry regulations, and the unique challenges of the EHS & ESG domain. Share insights with the team to elevate collective knowledge.
- Continuous Improvement – Proactively suggest enhancements to onboarding, support workflows, and product features based on customer feedback and data analytics.
- Scalable Problem Solving – Apply a structured, repeatable approach to increasingly complex customer problems, ensuring consistent outcomes and knowledge capture.
Essential Qualifications
- 1–3 years of experience in Customer Success, Technical Support, or a related role within a SaaS or technology company.
- Strong customer‑centric mindset with a passion for solving problems and driving adoption.
- Excellent written and verbal communication skills; active listening and empathy are essential.
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and CRM tools (e.g., Salesforce, HubSpot).
- Self‑motivated, organized, and capable of managing multiple priorities in a fast‑paced environment.
- Exceptional analytical and problem‑solving abilities; comfortable using data to drive decisions.
- Bachelor’s degree preferred; equivalent experience considered.
Preferred Qualifications
- Background in Environmental, Health, and Safety (EHS) or ESG compliance—knowledge of regulations such as OSHA, EPA, ISO 45001, or GRI.
- Experience with SaaS onboarding tools (e.g., WalkMe, Gainsight, Totango).
- Familiarity with data analytics platforms (e.g., Tableau, Power BI) to create adoption dashboards.
- Previous exposure to subscription billing or renewal processes.
Core Competencies
- Customer Advocacy – Champion the customer’s voice within brighthush.
- Communication – Clear, concise, and persuasive in all interactions.
- Collaboration – Work seamlessly with Sales, Product, Engineering, and Support.
- Adaptability – Thrive in a dynamic, evolving product landscape.
- Strategic Thinking – Translate customer needs into actionable product or process improvements.
- Time Management – Prioritize tasks to meet SLA targets and onboarding deadlines.
Career Growth & Development
At brighthush, we believe in nurturing talent from the ground up. As a Customer Success Associate, you will have clear pathways to advance into:
- Senior Customer Success Manager – Lead larger accounts and mentor junior associates.
- Customer Success Lead – Oversee a team of associates, set strategy, and drive cross‑functional initiatives.
- Product Management – Leverage deep customer insights to shape product roadmaps.
- Industry Specialist – Become an EHS & ESG thought leader, speaking at conferences and publishing white papers.
We support your growth through mentorship programs, leadership training, and a generous learning stipend for courses, certifications, and conferences.
Work Environment & Culture
brighthush fosters a culture of transparency, innovation, and inclusion. Our remote-first approach means:
- Flexible work hours that respect personal commitments.
- Regular virtual town halls and team‑building events.
- Open‑door policy—your ideas are heard and valued.
- Commitment to mental and physical well‑being, with resources like Teladoc and wellness stipends.
Compensation & Benefits
While specific salary ranges vary by experience and location, brighthush offers a competitive base pay plus performance bonuses. Our benefits package includes:
- Flexible Paid Time Off (PTO) and a generous parental leave policy.
- Comprehensive medical, dental, and vision plans—employee‑only options fully covered by brighthush.
- Teladoc virtual healthcare services for quick, confidential support.
- Employer‑paid short‑term and long‑term disability coverage.
- Employer‑paid life insurance and accidental death & dismemberment coverage.
- 401(k) plan with company match to secure your financial future.
- Access to legal services and a suite of voluntary benefits (e.g., pet insurance, student loan repayment assistance).
- Fully remote work environment—no commute, no relocation required.
How to Apply
If you are passionate about helping customers succeed, thrive in a fast‑moving SaaS environment, and want to be part of a company that values innovation and impact, we encourage you to apply today. Submit your resume and a brief cover letter outlining why you’re the ideal fit for the Remote Customer Success Associate role at brighthush.
Join brighthush and help shape the future of EHS & ESG technology—one satisfied customer at a time.
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