Note: The job is a remote job and is open to candidates in USA. Volexity is a cybersecurity company seeking a Customer Success Associate to support customers and internal employees in effectively using its products and services. The role focuses on onboarding, relationship management, product adoption, issue resolution, feedback collection, engagement analytics, retention, and process improvement.
Responsibilities
- Leading customer onboarding, including account setup, training, and initial adoption
- Addressing customer and internal employee questions, resolving basic technical issues, and collaborating with internal teams as needed
- Managing customer relationships and projects to build trust and rapport, drive engagement, and reduce churn
- Collecting user feedback to share with Product, Services, and Sales teams
- Analyze engagement data to produce metrics and reports that identify gaps and drive solutions and improvements
- Work with team members to document and improve processes supporting customer engagement and internal stakeholder processes and workflows
- Partner with cross-functional teams to gather and understand new requirements and refine existing workflows
Skills
- Active listening and ability to follow instructions
- Strong written and verbal communication
- Organization and multi-tasking
- Empathy and relationship-building
- Time management
- Problem-solving capabilities
- Openness to feedback and continuous growth
- Willingness to develop basic knowledge of Volexity's products and services
- Ability to translate highly technical concepts into simple, actionable steps for diverse stakeholders
- Resourceful self-starter, comfortable working independently and as part of a team
- Proactive and forward-thinking, anticipating needs rather than simply reacting to requests
- Ability to transition to new tasks quickly and re-prioritize as needed
- 1 to 3 years in a Project Manager, Customer Success, or Engagement role – customer facing, support, or account management
- Experience with Salesforce or other Customer Relationship Management platform
- Technical and Cybersecurity industry experience is beneficial
Benefits
- Remote work in the USA
- Benefits
- Equity
- Professional development budget
Company Overview