Note: The job is a remote job and is open to candidates in USA. Coalition, Inc. is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. The Customer Success Associate will provide high-level customer support and service to prospective and current customers, guiding them through the company's products and assisting with inquiries.
Responsibilities
- Respond to inbound questions and requests from prospective and current customers via online live chat, email, and (less frequently) phone
- Ensure prospective and current customers receive timely, accurate assistance from Coalition’s sales, security, insurance, and claims teams by routing and coordinating inquiries as needed
- Educate customers on Coalition’s products, including how to use our online quoting platform (for brokers) and our cybersecurity platform (for insureds)
- Perform administrative insurance functions to support quoting, binding, policy changes, and other key workflows that keep our growth engine running smoothly
- Capture customer feedback, identify recurring pain points, and collaborate with teammates across Coalition to implement organizational and product improvements
- Maintain clear, professional, and empathetic communication in every interaction, ensuring customers feel heard, supported, and confident in working with Coalition
Skills
- Prior experience in a customer support or customer service role, or a strong demonstrated desire to learn and build these skills
- Excellent interactive and communication abilities, both written and verbal, especially in customer-facing environments
- Resourceful, enthusiastic, and comfortable operating in a fast-paced, start-up environment
- Demonstrated ability to learn new tools, processes, and products quickly, with strong attention to detail
- Incredibly positive attitude and a team-first mindset
- Prior insurance experience is not required, but is a plus
Benefits
- 100% medical, dental and vision coverage
- Flexible PTO policy
- Annual home office stipend and WeWork access
- Mental & physical health wellness programs (One Medical, Headspace, Wellhub, and more)!
Company Overview