Note: The job is a remote job and is open to candidates in USA. MadeMarket is a fast-growing CRM and transaction management platform for investment bankers. They are seeking a highly motivated Customer Success Manager to drive customer success, cultivate relationships, and ensure great outcomes for end-users.
Responsibilities
- Help clients through the entire customer journey from onboarding, training (virtual and on-site), data migration to communicating best practices and providing ongoing support
- Develop strong relationships with customers, understanding their needs and ensuring they achieve their desired outcomes
- Identify common user behaviors and orient customers toward MadeMarket best practices
- Engage customers to align them around the value of MadeMarket and remove any user roadblocks
- Uncover key components of value for various customers to drive improved customer adoption of MadeMarket
- Identify opportunities to offer additional services or features that can further benefit the customer, working with the sales team to follow through
- Manage the renewal process, helping customers see continued value in our platform and securing renewals
- Occasionally travel to meet with key clients in person, providing training and strengthening relationships
- Work closely with Sales, Marketing and Product to ensure customer success and satisfaction
Skills
- Bachelors degree
- 2+ years of experience in consultative and value-based customer success or account management
- High proficiency in Microsoft Excel
- Experience engaging clients throughout the entire customer journey
- Highly motivated, compassionate, problem solver, positive, entrepreneurial, can do attitude, ownership driven, intellectually curious, dynamic, confident, professional and goal-oriented with excellent communication and presentation skills
- Have domain expertise in investment banking, private equity, venture capital, private lenders, etc
- Previous experience providing customer success in the private equity or investment banking sector, or working with an enterprise software provider
Benefits
- Competitive compensation
- Healthcare benefits
- 401(k) with matching
- A collaborative environment where your contributions are valued, and your ideas are heard
- Environment where you can have a unique impact on many parts of the business
Company Overview