Note: The job is a remote job and is open to candidates in USA. Sigma hires a Customer Success Architect to provide technical expertise throughout the post-sales customer experience and help customers achieve their objectives. The role advises customers on analytics implementation and best practices, develops tailored solutions, troubleshoots deployed systems, and collaborates with product teams to improve customer outcomes.
Responsibilities
- Sigma champion and product expert, customers will look to you for advice and expertise
- Advisor to our customers on technical best practices including
- Sigma best practices and patterns
- Performance and tuning
- Security including SSO, team organization, and row-level security
- Embedded and API access
- Related data products like CDW, ETL, and catalog tools
- Capture product feedback from customers and engage with the product team to improve our product roadmap
- Identify new use cases to grow accounts and find areas where Sigma can provide the most value to ensure renewals
- Cultivate customer references for the marketing team
- Design and develop software solutions for Business Intelligence and analytics products while providing technical expertise for post-sales customer success
- Working directly with customers to understand business and technical requirements and implementing tailored analytics solutions in customer environments; advising customers on best practices for implementation, performance, security, embedded analytics, and API access; collaborating with Product Managers and Engineering teams to deliver and improve customer solutions
- Documenting software and technical implementations; monitoring deployed solutions and troubleshooting complex technical issues; and learning product capabilities, release processes, and maintenance procedures to ensure successful customer outcomes
Skills
- Minimum 10 years of business intelligence experience working in a customer-facing technical role (customer success or consulting)
- Customer relationship skills
- Experience with database concepts
- Data warehouse experience - cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
- Designing, developing, and writing software and custom solutions using technologies such as JavaScript/TypeScript, SQL, React, GraphQL, and GitHub
- ETL experience
- Experience implementing production business intelligence solutions
- Bachelor's degree in computer science or related field or equivalent technical experience
- Cloud data warehouse preferred (Snowflake, Redshift, BigQuery)
- Familiarity with JavaScript and Web Development is a plus
- Experience at a SaaS company or with cloud architectures
- Experience with data analytics business use cases
- Startup experience
Benefits
- Equity
- Generous health benefits
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Company Overview
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