Note: The job is a remote job and is open to candidates in USA. TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters through AI-driven renter underwriting. The Customer Success Analyst will guide renters through the qualification process by managing deal pipelines, communicating with customers, and gathering engagement data to improve the user experience.
Responsibilities
- Manage a pipeline of deals and proactively follow up with customers in order to move deals forward and drive revenue
- Communicate with customers via phone and email in a wide range of situations that each require a unique approach
- Gather data on customer communications and engagement to fuel our never-ending quest to improve the user experience
Skills
- Bachelor's degree in a related field or equivalent experience
- A roll up your sleeves mentality with excitement to research and learn what you don't know
- Empathy, integrity, and a sense of humor!
- Highly organized and detail-oriented
- Customer-centric mindset
- Possess a team-oriented attitude
- Strong math and analytical skills
- Excellent written and verbal communication skills in English and Mandarin
- Fluency in an additional language
- Familiarity with CRM systems such as Zendesk, Hubspot, and similar platforms
- Prior experience with spreadsheets, data, and technology
- Experience with communication tools such as Slack and Zoom
- Experience working in a remote environment
Benefits
- Opportunities to make an impact within a fast growing company
- Medical, dental, & vision insurance, beginning day one
- Health savings account with employer contribution
- Flexible spending accounts (healthcare, dependent care, commuter)
- 401(k)
- Generous PTO and paid holidays
- Flexible working hours
- Paid parental leave
- Company sponsored short and long term disability
Company Overview
Company H1B Sponsorship