Note: The job is a remote job and is open to candidates in USA. AMSURG is hiring a Customer Services Representative (Billing) to serve as the primary contact for patients and attorneys with billing questions or problems. The role handles incoming calls and communicates revenue cycle outcomes and processes while following applicable payor, state, client, and company requirements.
Responsibilities
- Handle incoming calls from patients, attorneys, insurance companies, etc. to resolve problems and answer questions
- Be able to effectively listen and communicate revenue cycle outcomes or processes with caller
- Be familiar with and understand payor and state rules and regulations and client information
- Adhere to all company policies and procedures
- Other duties as assigned
Skills
- Flexible, with ability to learn quickly and meet department production and quality goals
- Familiarity and proficiency with the policies and procedures of the Customer Service department
- Knowledge of Medical Insurance terminology
- Can handle and prioritize multiple tasks
- Reliable, team-oriented, pleasant with excellent interpersonal skills
- Effective oral and written communication skills
- High School diploma or general education degree (GED) required
- 1 year of related healthcare and/or call center experience preferred
Benefits
- Remote work
- Recognition, training, and opportunities for professional growth
- Health and welfare benefit options, including Medical, Dental, Vision, Life, Disability, Healthcare FSA, Dependent Care FSA, Limited Healthcare FSA, FSAs for Transportation and Parking, and HSAs
- Matching 401(K) Plan
- Paid Time Off (PTO): accrue each pay period; depending on position, earn a minimum of 20 days and up to 25 days per calendar year
- 9 observed holidays
- Paid family leave
Company Overview