Note: The job is a remote job and is open to candidates in USA. Allied Global Marketing is hiring a Customer Service/Online Support Representative to assist clients with prescription, pharmacy, eligibility, billing, and benefits-related inquiries. The role responds to inbound calls, provides guidance on healthcare benefits, researches complex issues across databases, documents interactions, and makes outbound calls regarding prescription orders and billing.
Responsibilities
- Reply to inbound telephone calls from our clients on concerns associated with profit eligibility concerns and prescription status concerns
- Resource and educate agents on their prescribed benefits, use of strategy, formulary, premiums as well as condition of purchases and also claims or inquiries
- Talk to appropriate questions and listen actively while recording required details in computer systems
- Determine issues and communicate solutions and actions to clients, pharmacies and medical professionals with prescription purchases and reorders
- Create outgoing calls to clients on prescription purchases and billing concerns
Skills
- Secondary School Degree/ GED (or greater) OR equal work experience
- 1+ years of customer service experience to include providing service over the phone
- Experience with computer and Windows computer applications, which includes the ability to navigate and learn new and complex computer system applications
- Basic knowledge of Microsoft Office Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
- Ability to work any of our 8-hour shift schedules during our usual business hours of Sunday - Sunday 5:00 am - 11:00 pm true time in Pacific Standard Time OR Mountain Standard Time depending on location
- Contact Center experience
- Customer service experience
- Experience with Adult Learning in digital environment
- Experience working with Digital systems and systems. Internet, Chat, email
- Health Care/Insurance environment (familiarity with medical terminology, health insurance documents, or benefit plan design)
- Community service, mental health, disease prevention, health promotion and behavior change (partnering with at risk populations)
Benefits
- You’ll be rewarded and recognized for your performance.
- Clear direction about what it takes to do well in your role.
- Growth for other roles you may be interested in.
- Telecommuting arrangement.
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