Note: The job is a remote job and is open to candidates in USA. BlueCross BlueShield of Tennessee is seeking a Customer Service Trainee to support Medicare-eligible members in its Senior Care Customer Service Department. The role involves resolving inquiries, assisting with providers, billing, and prescriptions, documenting interactions, and communicating through phone, chat, email, and TEAMS.
Responsibilities
- Receiving, investigating and resolving all customer inquiries timely and accurately
- Handling customer service inquiries and problems via the telephone
- Ensuring all customer communication is clearly documented
- Interact through various channels such as Chat, Phone, E-mail and TEAMS
- Educating caller to ensure resolution is achieved on first contact
- Must be able to pass required testing
- Participation and attendance are mandatory
- This position requires flexibility due to rotations in schedules and requires adherence to assigned schedules
- Work overtime as required
Skills
- Must live in a 50 miles radius to Chattanooga, TN
- High School Diploma or equivalent
- 1 year - Experience in a customer service support role is required
- Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
- Proficient oral and written communication skills
- Proficient interpersonal and organizational skills
- Exceptional time management skills
- Ability to work independently under general supervision and collaboratively as part of a team in a fast paced environment
- Independent, Sound decision-making and problem-solving skills
- Ability to talk and type simultaneously in a clear and concise manner while interacting with customers
Benefits
- 12-14 weeks of training
Company Overview
Company H1B Sponsorship