Note: The job is a remote job and is open to candidates in USA. Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs. The role responds to customer-escalated technical issues, assists end users using existing manuals and scripted responses, and serves as a liaison between operations, the client, and Engineering/Development while referring ongoing issues to the appropriate engineering support team.
Responsibilities
- A Customer Service Technician will respond to technical issues escalated by customers
- This position will act as a liaison between operations, the client, and Engineering/Development
- You are able to respond to end user request for assistance using existing manuals and scripted responses
- Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team
Skills
- High school diploma or GED
- Experience with problem solving, debugging, and providing solutions to technical issues
- Ability to prioritize and execute tasks in a high-pressure environment
- Experience working within a team-oriented, collaborative, agile environment
- Highly self-motivated and directed with the ability to manage multi-discipline triage calls
- Experience documenting and communicating work-a-rounds and solutions clearly
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- Training & Development
- Remote work arrangement
Company Overview
Company H1B Sponsorship