Note: The job is a remote job and is open to candidates in USA. Leeds Professional Resources is seeking Customer Service / Sales Agents to join a growing, customer-focused team in a fully remote environment. The role involves assisting customers, resolving issues, recommending appropriate products or services, handling sales opportunities, documenting interactions, and meeting customer service and sales performance expectations.
Responsibilities
- Provide professional and personable customer service through phone and other communication channels
- Respond to customer questions, concerns, and requests in a timely and effective manner
- Identify customer needs and recommend appropriate products, services, or solutions
- Utilize strong communication and relationship-building skills to create a positive customer experience
- Handle sales opportunities from initial customer interaction through completion
- Meet or exceed established customer service, productivity, and sales performance expectations
- Accurately document customer interactions and maintain up-to-date information in company systems
- Follow established procedures, policies, and quality standards
- Resolve customer issues while maintaining a professional and solution-oriented approach
- Work independently and remain productive in a fully remote environment
- Participate in ongoing coaching, training, and professional development
Skills
- MUST RESIDE IN THE STATE OF FLORIDA
- Strong verbal and written communication skills
- Professional, positive, and customer-focused approach
- Ability to listen effectively and identify customer needs
- Comfortable discussing products, services, and solutions with customers
- Ability to work toward individual and team performance goals
- Strong computer skills and ability to learn new systems quickly
- Reliable, self-motivated, and able to work independently in a remote environment
- Ability to successfully complete the required training program with 100% attendance
- Previous customer service, sales, call center, retail, hospitality, or related experience preferred
Benefits
- 100% remote position
- Contract-to-hire with potential for permanent employment
- Opportunity for career growth and advancement
- Paid two-week training program
- Opportunity to develop valuable customer service and sales skills
- Join a team where strong performance can lead to long-term career opportunities
Company Overview