About brighthush
brighthush is not just a service company; it’s a movement that reimagines how customers experience professional support. Leveraging cutting‑edge technology and a culture of continuous learning, we empower teams to deliver seamless, reliable service across a spectrum of industries—from residential maintenance to large‑scale commercial infrastructure. Our mission is simple yet powerful: to transform everyday service interactions into moments of delight, trust, and lasting value.
As a remote‑first organization, brighthush offers the freedom to work from anywhere while staying connected through state‑of‑the‑art collaboration tools, a vibrant virtual community, and a commitment to work‑life balance. We believe that the best ideas come from diverse perspectives, and our globally distributed teams thrive on collaboration, transparency, and mutual respect.
Role Overview
We’re seeking a highly organized, customer‑centric Remote Customer Service Representative who will serve as the first point of contact for our clients. In this role, you will manage inbound calls, schedule appointments, and dispatch technicians with precision and professionalism. Your work will directly influence customer satisfaction, operational efficiency, and the overall success of our service delivery.
Why brighthush?
- Work from anywhere—no commute, no office walls.
- Competitive salary range of $37,440 – $62,400 per year, commensurate with experience.
- Generous paid time off, health, dental, vision, and a 401(k) plan with company match.
- Ongoing training and career development programs.
- Inclusive, supportive culture that values innovation and teamwork.
Key Responsibilities
- Answer inbound customer calls with professionalism and empathy, ensuring a positive first impression.
- Schedule appointments accurately using our scheduling software, balancing customer needs with technician availability.
- Dispatch technicians to job sites, providing clear, concise instructions and real‑time updates.
- Maintain detailed records of all customer interactions, appointments, and dispatch logs in the CRM.
- Resolve customer inquiries and issues promptly, escalating complex matters to the appropriate teams.
- Collaborate with the operations and field teams to optimize scheduling workflows and improve service delivery.
- Monitor and report on key performance metrics such as call volume, average handling time, and on‑time dispatch rates.
- Participate in continuous improvement initiatives to enhance customer experience and operational efficiency.
Essential Qualifications
- Minimum of 1 year of experience in a customer service or dispatch role, preferably within a scheduling/dispatch software environment.
- Proficiency with scheduling tools such as FieldPulse, ServiceTitan, Housecall Pro, or Jobber.
- Strong multitasking abilities, capable of handling multiple calls and tasks simultaneously.
- Excellent verbal and written communication skills in English.
- Self‑motivated, able to work independently in a remote setting while maintaining high productivity.
- Valid background check and drug screening clearance.
Preferred Qualifications
- Experience in the construction, plumbing, HVAC, or related service industry.
- Familiarity with CRM systems and data entry best practices.
- Knowledge of basic troubleshooting for common service requests.
- Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
Skills & Competencies
- Customer‑first mindset with a genuine desire to help.
- Strong organizational and time‑management skills.
- Problem‑solving aptitude and the ability to think on your feet.
- Adaptability to changing priorities and a fast‑paced environment.
- Team player who thrives in a collaborative, virtual setting.
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Service Representative, you’ll have the chance to:
- Progress to a Senior Dispatch Coordinator or Customer Success Manager role.
- Lead training sessions for new hires, sharing your expertise and best practices.
- Participate in cross‑functional projects that shape the future of our service delivery.
- Access to online learning platforms, certifications, and workshops to broaden your skill set.
Work Environment & Culture
Our remote‑first culture means you’ll be part of a dynamic, globally distributed team that values flexibility, transparency, and mutual respect. We host regular virtual coffee chats, team‑building events, and quarterly town halls to keep everyone connected. Your contributions will be recognized through performance bonuses, spot awards, and public shout‑outs during our monthly all‑hands meetings.
Compensation & Benefits
- Salary: $37,440 – $62,400 per year, based on experience and performance.
- Paid Time Off: Generous PTO policy with paid holidays and sick leave.
- Health & Wellness: Comprehensive medical, dental, and vision plans.
- Retirement: 401(k) plan with company match.
- Professional Development: Reimbursement for relevant courses, certifications, and conferences.
- Technology Stipend: Monthly allowance for home office equipment and high‑speed internet.
- Employee Assistance Program: Confidential counseling and support services.
How to Apply
Ready to join a team that values innovation, customer excellence, and personal growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.
Apply to this Remote Customer Service Representative position at brighthush
We look forward to discovering how your skills and passion can help us continue to deliver outstanding service to our customers worldwide.
Apply for this job