Note: The job is a remote job and is open to candidates in USA. Stillwater Insurance Group is a national insurance provider offering home, auto, and commercial insurance products. The Customer Service Representative serves policyholders, agents, and internal partners by handling service inquiries, providing policy and coverage information, processing policy updates, and resolving customer concerns accurately and efficiently.
Responsibilities
- Respond to service requests across multiple communication channels while meeting established service level objectives
- Provide policy and coverage information, including account status, transaction history, and explanations of coverage
- Assist agents and policyholders with policy issuance, continuation, and updates
- Process policy changes accurately and efficiently
- Resolve customer complaints, concerns, and inquiries in a timely and professional manner
- Build trust-based relationships by listening to customer needs and educating them on appropriate products and services
- Collaborate with internal departments to ensure effective resolution of customer needs
- Perform administrative and basic clerical/accounting functions as required
- Adhere to company guidelines, procedures, and regulatory compliance standards
- Perform other duties as assigned
Skills
- High school diploma or GED
- Active Personal Lines Property & Casualty Agent License (2-20 FL)
- Ability to maintain licensure in required states based on business needs
- Strong verbal and written communication skills
- Proficiency in database systems, internet applications, and Microsoft Office
- Strong organizational skills and ability to manage multiple priorities
- High level of accuracy and attention to detail
- Ability to work independently and collaboratively
- If remote, ability to maintain stable internet service and a quiet work environment
- Prior insurance agency or carrier experience in a customer service role
- Bilingual (Spanish/English)
Benefits
- Remote work from home
- Generous additional compensation available for optional Saturday shifts
- A supportive, team-oriented culture
- Opportunities for continued learning and career growth
- Recognition for service excellence and performance
- A workplace built on trust, integrity, and respect
Company Overview