Note: The job is a remote job and is open to candidates in USA. Village Capital & Investment LLC is a nationwide mortgage lender specializing in FHA, VA, and USDA loans. They are seeking a motivated and detail-oriented Customer Service Representative to handle customer inquiries and resolve issues, ensuring outstanding service.
Responsibilities
- Receive inbound calls from current and potential clients
- Make outbound calls to follow up on issue resolution
- Assist customers with basic mortgage needs and aim for one-call resolution
- Build rapport and engage in meaningful conversations to support the client's mortgage needs
- Partner with internal and external departments to resolve customer issues
- Maintain confidentiality and uphold company standards
Skills
- Excellent phone etiquette
- Ability to remain composed during stressful situations
- Strong work ethic and attention to detail
- Proficiency in Excel, Word, Gmail, Google tools, etc
- Teachable, personable, outgoing, and dependable
- Strong organizational skills
- Exceptional verbal and written communication skills
- Commitment to confidentiality
- Always seeking to improve
- High school diploma or equivalent
- 1 year of computer skills
- 1 year of customer service experience
Benefits
- Competitive starting wage
- Medical, Dental, and Vision insurance
- 401(k)
- 1 week of paid training
- Daytime schedule: 8:00 AM - 5:00 PM, Monday-Friday
- Full-time or part-time consistent schedules
- Overtime opportunities available
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Company Overview