Note: The job is a remote job and is open to candidates in USA. Globe Life is an insurance company committed to empowering employees through a caring, innovative, and collaborative culture. The Customer Service Representative provides first-tier support for customer inquiries, resolves issues across multiple communication channels, and maintains high customer satisfaction and operational standards.
Responsibilities
- Assist with daily call volume (service level takes priority)
- Provide accurate resolutions to customer inquiries in a professional and courteous manner
- Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.)
- Meet Quality Assurance Requirements and other key performance metrics
- All other duties as assigned
Skills
- Excellent verbal & written communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business use
- Ability to learn new computer systems
- Knowledge of customer service principles and practices
- Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team
- Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers
- Have flexibility in your schedule
- Must be detail-oriented
- Ability to professionally handle and resolve escalated issues
- Monday to Friday schedules, no weekend phone schedules
- 1 year of customer service experience in a similar role
- High school diploma or equivalent
- Heavy computer and phone usage
- Ability to sit 90% of the workday
- Willingness to work shift work and overtime is required
- Reliable and predictable attendance of your assigned shift
- Ability to work full time and/or part time based on the position specifications
Benefits
- This is a remote / work-from-home position.
- Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
- Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
- Paid holidays and time off to support a healthy work-life balance.
- Parental leave to help our employees welcome their new additions.
- Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
- Company-paid counseling for assistance with mental health, stress management, and work-life balance.
- Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
- Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Company Overview