Note: The job is a remote job and is open to candidates in USA. TP is a global provider of digital business services. The Customer Service Representative serves as a primary point of contact for clients, managing inbound and outbound communications, resolving inquiries using web-based tools, and delivering a positive customer experience.
Responsibilities
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Skills
- High School Diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals
- Outstanding communication, listening, and analytical skills
- Strong organizational and problem-solving skills
- Ability to prioritize tasks and work well under pressure while remaining focused
- Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making
- Proactive approach to problem-solving with a focus on creating a positive customer experience
- Customer service and/or sales experience preferred
- College degree preferred but not required
Benefits
- Remote work arrangement
- Eligible team members can take advantage of comprehensive health benefits, which may include medical, vision, and dental.
- Mental health and well-being resources, including Employment Assistance Programs
- Health and personal time off (HPT) for eligible team members
- Leave programs for eligible team members
- Competitive 401(K) plans
- Life insurance
- Supplemental medical coverage
- Critical care insurance
- Pet insurance
- FSA plans
- Retailer discounts
- Platform for limitless career advancement
Company Overview