Note: The job is a remote job and is open to candidates in USA. DIRECTV is a telecommunications and entertainment services company supporting customers through its customer service team. The Customer Service Representative will resolve customer issues, provide product and service support, retain customers through consultative sales, process purchases, and recommend solutions based on customer needs.
Responsibilities
- Answer customer calls and address all requests or inquiries concerning services and products, and report problem areas
- Utilize various systems and tools to assist customers
- Use sales expertise to make recommendations according to customer’s needs
- Utilize operational systems to process purchases of all products and services
- Use solid problem-solving skills to identify and solution customer’s technical issues
- Demonstrate strong verbal and written communication skills
- Ability to support our customers during working hours, some holiday coverage and occasional overtime may be required
- Ability to sit or stand for long durations (e.g., 8-10 hours) and engage with customers as dictated by needs of the business
Skills
- Good listening skills and the ability to effectively communicate under pressure
- Extensive knowledge of our products and services
- Superb interpersonal skills, including the ability to quickly build rapport
- Being self-motivated and comfortable working in a fast-paced environment
- 6 months to 1 year of customer service/sales work experience
- Familiarity with Windows computers
- An ability to deliver regular and reliable attendance
Benefits
- Work-from-home role
- Bonus (if applicable)
- Benefits
- Company-provided equipment, including a computer, monitor, mobile device and more
Company Overview
Company H1B Sponsorship