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About brighthush
brighthush is a trailblazing cloud‑based technology partner that empowers property and casualty insurance carriers, managed‑service providers, and independent agents to streamline core administration, policy management, and claims processing. Founded in 1997, brighthush has grown into a global leader with a vibrant workforce of over 4,000 professionals dedicated to delivering innovative, scalable solutions that drive efficiency, compliance, and customer satisfaction. Our mission is simple: to transform the insurance experience by combining cutting‑edge technology with exceptional service, enabling our clients to focus on what they do best—protecting people and communities.
As a remote‑first organization, brighthush offers a flexible, collaborative work environment that values autonomy, continuous learning, and a culture of inclusion. Whether you’re a seasoned insurance veteran or a recent graduate eager to launch a career in the industry, brighthush provides the tools, training, and support you need to thrive.
Role Overview
We’re looking for a proactive, customer‑centric Remote Customer Service Representative – Personal Lines to join our dynamic team. In this role, you will be the frontline advocate for our clients, handling inbound calls, live chats, and task processing related to personal lines policies. You’ll play a pivotal role in ensuring that policyholders and agents receive timely, accurate, and courteous support, while maintaining compliance with regulatory standards and internal quality metrics.
Key responsibilities include:
- Responding to inbound phone calls and live chat inquiries from clients and agents with professionalism and empathy.
- Providing clear, accurate information on policy details, coverage options, billing, payments, and endorsements.
- Resolving client inquiries, complaints, and requests efficiently while preserving a positive customer experience.
- Processing assigned tasks—policy updates, endorsements, cancellations, and related transactions—accurately and within established timeframes.
- Prioritizing workload to meet service level agreements (SLAs) and departmental standards.
- Ensuring strict adherence to brighthush policies, procedures, and regulatory requirements.
- Collaborating with teammates and leadership to share insights, refine workflows, and elevate overall client satisfaction.
- Participating in ongoing training, coaching sessions, and team meetings to maintain skill proficiency and stay current with policy updates.
Essential Qualifications
To excel in this role, you should possess:
- Minimum of two (2) years of agency experience in personal lines, including homeowners, auto, and other residential coverage.
- Strong verbal and written communication skills, with the ability to explain complex policy details in simple terms.
- Exceptional multitasking abilities, maintaining high accuracy while juggling multiple concurrent tasks.
- Proficiency with insurance systems (e.g., policy administration platforms) and standard office software (Microsoft Office Suite).
- Demonstrated ability to handle difficult or upset clients professionally, employing effective de‑escalation techniques.
- Strong problem‑solving and conflict‑resolution skills, with a proactive mindset.
- Self‑motivation, discipline, and the capacity to maintain productivity without direct supervision.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) for documentation, reporting, and collaboration.
Preferred Qualifications
While not mandatory, the following credentials will give you a competitive edge:
- Knowledge of property/casualty insurance operations and policy elements.
- Active 2‑20 or 4‑40 license, or industry designations such as CPCU or CIC.
- Experience with cloud‑based insurance administration platforms.
- Previous remote work experience in a high‑volume customer service environment.
Key Skills & Competencies
Success at brighthush requires a blend of technical knowledge and soft skills:
- Customer‑First Mindset: Passion for delivering exceptional service and building lasting relationships.
- Attention to Detail: Accuracy in data entry, policy updates, and documentation.
- Adaptability: Ability to thrive in a fast‑changing environment and quickly learn new systems.
- Team Collaboration: Willingness to share best practices and support colleagues.
- Time Management: Prioritizing tasks to meet SLAs and departmental goals.
- Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic issues.
Career Growth & Learning Opportunities
At brighthush, we believe in investing in our people. As a Customer Service Representative, you’ll have access to:
- Comprehensive onboarding and continuous training programs covering product knowledge, compliance, and customer engagement techniques.
- Mentorship from senior agents and product specialists.
- Cross‑functional exposure to sales, underwriting, and product development teams.
- Clear career pathways to roles such as Senior Customer Support Specialist, Team Lead, or Product Analyst.
- Regular performance reviews and personalized development plans.
- Tuition reimbursement for relevant certifications (e.g., CPCU, CIC).
Work Environment & Culture
brighthush thrives on a culture of innovation, transparency, and inclusivity. As a remote employee, you’ll enjoy:
- Flexible work hours that accommodate your personal schedule.
- Access to a virtual collaboration hub with chat, video conferencing, and project management tools.
- Regular virtual team‑building events and quarterly all‑hands meetings.
- A supportive leadership team that values open communication and feedback.
- Opportunities to contribute to product roadmaps and process improvements.
Compensation & Benefits
While specific salary ranges are tailored to experience and location, brighthush offers a competitive total rewards package that includes:
- Competitive base salary with performance‑based bonuses.
- Health, dental, vision, and life insurance plans.
- Pet insurance and flexible spending accounts.
- 401(k) plan with company match.
- Short‑term and long‑term disability coverage.
- Paid time off (PTO), personal days, and 12 paid holidays.
- Paid parental leave and volunteer days.
- Employee assistance programs, including mental health resources.
- Tuition reimbursement for professional development.
- Matching charitable donation program.
- Lucrative referral bonus program.
- Commuter benefits and flexible work arrangements.
- Company‑provided laptop, headset, and necessary equipment.
How to Apply
If you’re ready to bring your customer service expertise to a forward‑thinking, technology‑driven organization, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Remote Customer Service Representative role at brighthush. We’ll review your application promptly and reach out to schedule a conversation.
Join brighthush Today
At brighthush, we’re redefining the insurance experience—one policy at a time. As a Remote Customer Service Representative, you’ll be at the heart of that transformation, ensuring our clients receive the support they deserve while advancing your own career in a supportive, growth‑oriented environment. If you’re passionate about service, eager to learn, and ready to make a tangible impact, apply now and become part of a team that’s shaping the future of insurance.
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