Note: The job is a remote job and is open to candidates in USA. loanDepot is a digital commerce company serving customers throughout the home ownership journey through mortgage and real estate services. The Customer Service Representative provides customer service for mortgage inquiries, concerns, and light collections by handling inbound and outbound calls and responding to customer emails and voicemails.
Responsibilities
- Handles inbound and outbound calls to current and early-stage delinquent accounts
- Assists with a variety of customer inquiries including but not limited to escrow, payment transactions, ARM changes, payoff request and other inquires
- Technologically savvy & demonstrates ability to work in several systems at the same time
- Performs other duties and projects as assigned
Skills
- Minimum of 1 year experience in mortgage servicing
- Excellent communication skills—both verbal and written
- High School Diploma or equivalent required
- Candidate must be open to a future hybrid model
- Spanish speaking highly preferred
- Black Knight MSP & Collections experience a plus
Benefits
- Fully remote work, with the possibility of moving to a hybrid model in the future requiring 1-2 days in the Plano, TX office
- Inclusive, diverse, and collaborative culture where people from all backgrounds can thrive
- Work with other passionate, purposeful, and customer-centric people
- Extensive internal growth and professional development opportunities including tuition reimbursement
- Comprehensive benefits package including Medical/Dental/Vision
- Wellness program to support both mental and physical health
- Monthly incentive bonus plan for Customer Service Representatives
Company Overview
Company H1B Sponsorship